Shipping

We know how exciting it is to have a special piece of jewelry on its way to you. Below you’ll find everything you need to know about timing and delivery for your Liven order.

Order Processing & Timing

Orders are processed Monday through Friday. Orders placed on weekends or holidays will begin processing the following business day.

In-stock pieces typically ship within 5 business days.

Some Liven pieces are made to order and typically require 4–6 weeks for production. Custom and personalized pieces may also require 4–6 weeks.

If you’re celebrating something special or need your jewelry by a particular date, please email us at info@livenco.com. We’re always happy to see what we can do to accommodate your timing.

Shipping & Delivery

For the security of your jewelry, all orders are shipped via UPS or FedEx and require an adult signature upon delivery.

Please make sure your shipping information is accurate. Additional charges resulting from an incorrect address, unsuccessful delivery, or redelivery may be the responsibility of the customer.

All orders are subject to credit authorization and address verification. If we need any additional information before shipping your order, a member of our team will reach out to you directly.

Domestic Shipping

Additional shipping charges may apply to orders shipped to Alaska and Hawaii and will be calculated at checkout.

International Shipping

International orders are shipped insured via UPS or FedEx. Customers are responsible for all applicable duties, taxes, customs charges, and other fees imposed by the destination country.

If your country is not available as an option at checkout, please email us at info@livenco.com and we’ll be happy to see if we can assist with your shipment.

All international orders are final sale and are not eligible for return or exchange.

If an international shipment is refused or cannot be delivered, the customer is responsible for any applicable shipping charges, duties, taxes, customs fees, and other costs incurred in returning the package to Liven.

Questions?

If you have any questions about shipping, timing, or a special delivery request, please email us at info@livenco.com. We’re always happy to help.

Returns

We hope you love your Liven jewelry. But should you wish to make a return, return requests must be made within 7 calendar days of receiving your order. Any jewelry needs for pieces purchased from one of our authorized retailers must be facilitated through the retailer.

All custom, made-to-order, resized, engraved, and personalized pieces are final sale and are not eligible for return or exchange. All orders shipped internationally are also final sale and are not eligible for return or exchange.

To be eligible for a return, your item must be unworn, in its original condition and packaging, with the tag attached.

To return your order:

·         Email us at info@livenco.com for a Return Merchandise Authorization (RMA), stating the reason for your return. A return cannot be processed without first obtaining an RMA number.

·         Once you receive your RMA number, your return must be shipped back to Liven within 7 calendar days.

·         Please package your item securely, including all original packaging and collateral materials, along with your name, address, phone number, email address, and RMA number.

·         For your security, please send your return via registered mail, UPS, or FedEx and insure the package. Please provide us with the tracking number once your return has been shipped.

·         Liven is not responsible for items damaged or lost in transit. Items returned without a valid return authorization will be refused.

·         Please allow 7 business days for us to process your return. Approved returns will be refunded to the original form of payment, excluding shipping charges, if applicable. A restocking fee may apply.

·         Return shipping and insurance are the responsibility of the customer.